Shipping Policy

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Our products usually ship within 1-4 business days depending on the product (s) purchased. Once your order has shipped, you will receive an email with a tracking number. The average shipping transport time in the united states is 2-7 business days and international is 10-15 business days depending on location.

NOTE: YOU MAY RECEIVE MULTIPLE PACKAGES FOR ONE ORDER. Our orders are fulfilled out of 5 different locations in the United States to speed up shipping times. This means for many customers who order 2 or more products may receive multiple packages for the above-mentioned order. To track your order CLICK HERE

FORWARDREVIVE is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims with the shipping provider is the package is lost or stolen.  Forwardrevive is not responsible for any package(s) once it is in the hands of USPS, UPS, DHL or FedEx.

Some international orders in some cases your country may charge you duties, taxes, or import fees. We have no control over those and are not responsible for those fees. The customer is responsible for the above-mentioned fees if they are applicable internationally.  

Once your order has shipped, you will receive an email with tracking number that can be tracked HERE.

Any order, domestic or international, that is returned back to us for either having an insufficient address, wrong address, unclaimed, etc., the customer will have to pay for reshipment of the package. We do not cover or reimburse for shipping costs in regards to a return or exchanges.

 

 

Refund Policy

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Returns

* All items MUST be unworn, unwashed and unused, in the products original condition to be eligible for a return. 


Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, media products cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

SALE ITEMS AND LIMITED EDITION ITEMS CAN NOT BE RETURNED OR EXCHANGED. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the address it was shipped from. Contact support@forwardrevive.com for assistance.
There are certain situations where only partial refunds are granted 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@forwardrevive.com.

Sale items 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@forwardrevive.com and send your item to: 1869 e Seltice way #112, Post Falls ID 83854, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Customers pay return shipping: To return your product, you should mail your product to: 1869 e Seltice way #112, Post Falls ID 83854, United States

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable, only the price of the item may be eligible for a refund. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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